I've never had a reason to have any interaction with the staff at Paradise Poker until today, and I must say that I was very satisfied with the whole experience. Given some possible complications in spending the week in Connecticut because of scheduling issues with my day job, I emailed their Promotions department requesting to exchange my $10k+$200 Foxwoods seat for a $9600+$400 Bay 101 Shooting Stars seat which runs in late February 2006. I was more than willing to make an even swap to let Paradise keep the $200 for the trouble.
The Promotions manager fairly quickly replied that although it was not their normal policy to allow such exchanges, they were willing to accomodate this request given how soon the Foxwoods event begins. As soon as I confirmed that I wanted to go ahead with this, she instantly credited my account for an additional $200 and just like that I'm a "member of Team Paradise for Bay 101 Shooting Stars".
It was a quick, easy, and painless affair. Try doing that at Party Poker. You'll be lucky if they even understand your request by the second exchange of emails, let alone actually let you do a switch. It is nice once in a while to have a company meet or exceed your expectations.
I'll still be heading out to Foxwoods during the weekend of the start of the main event (from a poker trip that I previously planned in September) to play in some side action cash games, but I will be sitting out the main event. The funny thing is that I'll probably get more table hours in from this trip then if I actually played in the main event. Dead money indeed.